Griffith Smith Conway Complaints Procedure

We would like all our clients to feel that they have been given a good and fair service.

If for any reason you are unhappy with the service you have received, please contact us in writing, via e mail or by telephone to see if we can resolve your issue as quickly as possible.

It is always best to contact us directly first before considering a formal complaint.  We will do all in our power to make things right.

The best initial action would be to speak to the person handling your file.  If this is not possible or you need to take further action please complain to Mrs. Susan Kathryn Rosemary Conway on 01273 821577 or by writing to her by e mail at susanconway@gsc.co.uk at Griffith Smith Conway 154A Church Road Hove East Sussex BN3 2DL or her partner Mr. Steven Carrigan at steven.carrigan@gsc.co.uk at the same address

When you make a complaint you should do this as soon as possible, and be clear on what the issue is and how you would like it to be resolved.

You should give us up to eight weeks to resolve the complaint.

When to complain to the Legal Ombudsman

If you have complained to your solicitor about poor service and you are not satisfied with the response you can contact the Legal Ombudsman such as:-

  • Delayed or unclear communication
  • Problems with your account
  • Loss of documents

You can contact the Legal Ombudsman on 0300555 033

Going to the Legal Ombudsman Web site

E mailing  the Legal Ombudsman at

The Legal Ombudsman’s office will keep in contact with you and ensure your case is passed to an investigator for assessment.

When to report a solicitor to the SRA

If you have complained to your solicitor about breach the SRA Code of Conduct and you are not satisfied with their response you can report the solicitor to the SRA

Solicitors must follow the code of conduct.  Examples of a breach include:-

  • Dishonest
  • Fraud
  • Discrimination