Griffith Smith Conway Complaints Procedure

We would like all our clients to feel that they have been given a good and fair service.

If for any reason you are unhappy with the service you have received, please contact us in writing, via e mail or by telephone to see if we can resolve your issue as quickly as possible.

It is always best to contact us directly first before considering a formal complaint.  We will do all in our power to make things right.

The best initial action would be to speak to the person handling your file.  If this is not possible or you need to take further action please complain to Mrs. Susan Kathryn Rosemary Conway on 01273 821577 or by writing to her by e mail at susanconway@gsc.co.uk at Griffith Smith Conway 154A Church Road Hove East Sussex BN3 2DL.

When you make a complaint you should do this as soon as possible, and be clear on what the issue is and how you would like it to be resolved.

You should give us up to eight weeks to resolve the complaint.

When to complain to the Legal Ombudsman

You can contact the Legal Ombudsman on 0300 555 033 Monday to Friday from 09.00 to Friday 17.00.

Going to the Legal Ombudsman at enquiries@legalombudsman.org.uk

E Mailing the Legal Ombudsman at enquiries@legalombudsman.org.uk

Any complaint to the Legal Ombudsman must usually be made within six months from the date of the firm’s final response to your complaint and within six years of the act or omission about which you are complaining occurring (or within three years from the date by when you should reasonably known that you had cause for complaint)  The Legal ombudsman will check with us that you have tried to resolve your complaint with us.

When to report a solicitor to the SRA

You can also raise a complaint or concern with the Solicitors Regulation Authority (SRA)

The SRA can help you if you have a complaint which is a breach of the Code of Conduct and you are not satisfied with our response and you can report the solicitor to the SRA

Examples of a breach include:-

  • Dishonest
  • Fraud
  • Discrimination

The Solicitors Regulatory Authority can be contacted at :-

Solicitors Regulation Authority: The Cube, 199 Wharfside Street, Birmingham, B1 1RN
DX 720293 BIRMINGHAM 47
Visit: www.sra.org.uk/consumers/problems/
Call: Contact centre 0370 606 2555
Email: contactcentre@sra.org.uk